Frequently Asked Questions

As much as possible! We schedule on a first come, first serve basis. 

For returning clients, yes, but please note that availability is not guaranteed.

In short, cancellations with less than 24 hours notice will charged a fee equivalent to the price of the visit. Please read the cancellation policy in the Service Contract under Forms & Policies.

Cancel through the app as soon as possible.

Yes. A meet and greet allows the owners, pets, and the Sitter to meet and get acquainted. This is the opportunity for all parties to ask questions and determine if the partnership is a good fit. 

Schedule a 30-minute consultation by sending a message or email or by calling/texting (516) 732-9973.

No, time slots are not held open for clients. Appointments are scheduled on on a first come, first serve basis, so schedule as early as possible!

No, discounts are not offered.